Alorica Philippines Inc. (Philippines)

Alorica Philippines Inc is a major customer experience and business process outsourcing (BPO) company and one of the largest delivery hubs within the global Alorica network. Incorporated in 2001 and headquartered in Makati City, the company operates multiple delivery centers across Metro Manila and key provincial cities such as Cebu and Davao. It provides a wide suite of outsourced services, including customer care, technical support, sales and customer retention, collections, back-office processing, data entry, content and transaction processing, as well as analytics, automation support, and other technology-enabled services. Alorica Philippines serves global clients across diverse industries, including telecommunications, technology, financial services, healthcare, retail, and travel, handling omnichannel customer interactions via voice, chat, email, and social media. With tens of thousands of employees in the country, the company's key assets are its large and scalable workforce, multi-site footprint with modern contact center facilities, established training and quality programs, and integration into Alorica's global operational standards and technology platforms. Strategically, Alorica Philippines positions itself as a leading CX partner offering high-quality, cost-effective outsourcing solutions, focusing on employee engagement, operational excellence, and the deployment of digital tools and analytics to improve customer journeys for its clients worldwide.